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Private Label Home >FAQ  

                                                         Customer Service
Frequently Asked Questions  (FAQ)                                         Toll-Free (800) 794-5657


Below you'll find some common Questions / Answers

FAQ - Table of Contents
1.   What size bottles do you offer?
2.   How many bottles are in a case?
3.   What type of bottles do you have?
4.   What kind of caps do you offer?
5.   Can I mix and match different size bottles?
6.   How long is the shelf life of the bottled water?
7.   Are the labels Waterproof?
8.   Is it easy to design a label?
9.   Who proofs the labels? 
10. Is there a minimum order?
11. Do I receive the entire order at once? 
12. Are there any set-up fee's?
13. What are your Payment Terms?
14. How long will it take to receive my Order?
15. Where do you deliver to?


1.   Q. WHAT SIZE BOTTLES DO YOU OFFER?
     
      A.  We offer 8oz, 12oz, 16.9oz (1/2 Liter),  20oz & 1 Liter Bottles.


2.   Q. HOW MANY BOTTLES ARE IN A CASE?
     
      A.  All Sizes (except 1 Liter) are packaged 24 bottles per case.
            (1 Liter bottles are packaged 12 bottles per case)

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3.   Q. WHAT TYPE OF BOTTLES DO YOU USE?
     
      A.  We use the highest-quality, recyclable PET bottles.
Our Bottles are extra
      heavy-weight, to ensure a professional look, feel and extra durability. 


4.   Q. WHAT KIND OF CAPS DO YOU OFFER?
     
      A.  We use safety caps on all of our bottles. The standard flat cap has a single safety
      seal around the vase of the cap. The sports cap has a safety seal around the base
      of the cap and around the base of the spout. The sports cap also has a secure fitting
      dust cap over the spout. 

      Colored Caps are also Available


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5.  Q. CAN I MIX & MATCH?
      
     A.  Yes.  Sizes and Different Labels may be mixed into an Order. Please inquire.



6.  Q. WHAT IS THE SHELF LIFE OF THE BOTTLED WATER?
    
     A.  Because of the purity of the water, the shelf life of the bottled water is 2 + years.
     We print a shelf life expiration on all bottles.

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7.   Q. ARE THE LABELS WATER-PROOF?
     
      A.  Yes. We have different types of labels to fit your needs.  If needed, we can use our water-proof
      label, which all bottles can be completely placed in ice water without damage to the labels. 


8.   Q.  IS IT EASY TO DESIGN A LABEL?
     
      A.  When working with Glacier Mountain's professional Art Department it is. We'll work closely with
      you from start to finish.  Our Design team will guide you through this simple process, helping you
      create the "perfect" label and message for your new bottle. 

      You may also design your own label.  Let us know if you wish to do so and we'll let you know all the
       technical specs to meet our high standards and guidelines. 


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9.   Q. WHO APPROVES THE LABEL PROOF?

     
      A.  You do. You'll review the Proof we send you and "approve" it before we continue further.


10. 
Q. IS THERE A MINIMUM ORDER?
     
       A.  We offer a wide range of order quantities from 24 cases to thousands of cases.  For specific
       Quantities and Pricing, contact us and we'll be happy to learn more about your exact needs, then
       promptly offer our best pricing to you. 

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11Q. DO I RECEIVE THE ENTIRE ORDER AT ONCE?
     
       A.  You'll decide if you want your water delivered at once, or a partial shipment; to one location
       or to several locations.  We also deliver and ship on demand. 


12.  Q. WHAT ARE THE CHARGES FOR CREATING PLATES AND LABEL SET-UP?
      
       A.  There is a one-time charge (up to $150) for creating plates and label set-up. 

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13. Q. WHAT ARE THE PAYMENT TERMS?
     
      A.  All major credit cards are welcome.  We also accept company or personal checks. To begin, a
      small down payment (up to 15% or $250) is charged to cover the initial custom design or artwork.
      The remaining balance will be charged upon your approval of the Final Proof.


14. Q. HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

      A.  Upon your approval of the label artwork, it takes around 2-3 weeks on average. 
      We also welcome Rush Orders (Shipped in as little as 5 days!)

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15. Q. DO YOU SHIP EVERYWHERE IN THE UNITED STATES? 

      A.  Yes, we ship to ALL 50 states. We also ship to Canada, Mexico plus International Orders,
      and have some of the lowest shipping rates offered anywhere.  Get your quote today!
 

      For Questions or Customer Assistance -- Call (800) 794-5657
           
                               



 

 

      
Glacier Mountain Spring Water Company, Inc.
3 Edison Place, Unit F
Fairfield, NJ. 07004
sales@GlacierMountain.com
info@GlacierMountain.com